This site is the institutional website SARL MAVEO
Capital of 8 000
RCS Pau Siret 500 877 824 0001 0

SARL MAVEO - Hotel Eden Park - 2 Rue de l' Aubisque - 64320 BIZANOS
Intra TVA FR82 500877824

Responsible institution : Véronique Attard
Phone: 33.0.559.40.64.64

The information contained in this site is subject to French law and is provided "as is" without warranty of any kind, either express or implied . This information may contain technical inaccuracies or typographical errors. They are not contractual and subject to change without notice.

All content , pages, scripts , icons and sounds on this site are the exclusive property of SARL MAVEO . Any production, reproduction or representation of this website in whole or in part (text , sounds or images ) on any medium whatsoever is prohibited.

MAVEO is not responsible for the content of any other website which you may access through the site www.hotel- pau.fr

It is expressly understood by the user of this website in no case SARL MAVEO can not be held responsible for any damage , direct or indirect , material or immaterial or special, arising from the consultation and / or use of this web or other sites linked to it , such as sound use of textual or visual information that may be collected, including any financial or commercial loss, loss of programs or data in its system website information or otherwise.

Pursuant to Article 34 of the law n ° 78-17 of 6 January 1978 relating to computers , files and liberties, you have the right to access, rectify and delete data concerning you. You can exercise this right by writing to :

Eden Park - 2 Rue de l' Aubisque - 64320 BIZANOS

The customer declares that he obtained the Hotel EDEN PARK all the necessary information on the website www.hotel- pau.fr .

1 . When booking via Web www.hotel- pau.fr or mobile services website requires consultation and full and unconditional acceptance of these terms and conditions of sale of the reserved rate .

2 . The agreement of the client regarding these terms and conditions of sale of the reserved rate occurs during booking and no reservation is not possible without this agreement.

3 . The customer has the ability to save and print these terms and conditions using the standard features of the browser or computer.

4 . The site includes the following information :

legal notice for precise identification of the Hotel EDEN PARK indicating its name , the address where it is established, his email address , phone number , its registered office, its individual identification number of subjection to the tax on value added , references relating to enrollment in the register of travel agents and other operators stay.
the essential features of the proposed accommodation ;
additional services offered ;
prices ;
the terms of payment;
general conditions of sale and terms of sale of the reserved rate ;
the validity of the offer and the price thereof ;
the minimum duration of the proposed contract , if any .
5 . The client prior to ordering services said that the booking of these services are performed for his personal needs .

6 . As a consumer , the customer has specific rights , which would be compromised in the event that the reserved services are not for personal use .

7 . All information available on the website www.hotel- pau.fr is presented in French language as well as in several other languages.

8 . The client states have full legal capacity to engage under these terms and conditions.

In the remainder of this Agreement, the following terms have the following meanings :

" Acknowledgment "
e-mail sent by www.hotel- pau.fr customer summarizing the reservation made by the customer and confirming its receipt by www.hotel- pau.fr .

" Booking confirmation "
paperless document summarizes the characteristics of the services booked by the client via the Internet, and which he eventually enters his credit card number as part of a prepayment or guarantee . The acceptance of the booking confirmation to contractually bind the client.

"Customer" :
individual acting for personal or professional needs but unrelated to the hotel business .

" E-mail" :
any message in the form of text, voice , sound or image sent by a public communication network, stored on a server in the network or in the recipient 's terminal equipment until it retrieves .

" Booking request "
request booking hotel made ​​by the customer by mobile or internet rooms.

"Partners" :
providers of services accessible from the website www.hotel- pau.fr , including , tour operators, car rental companies , suppliers tickets or train tickets .

" Online Booking "
booking hotel rooms through the voucher dematerialized on the website of the Hotel EDEN PARK accessible at www.hotel- pau.fr .

"Service" :
booking hotel whose essential characteristics are presented on the website www.hotel- pau.fr rooms.

" Mobile Services " :
all services and protocols for connecting mobile devices to the Internet and to include consultation and booking of hotel services provided by the hotel .

"Website" :
electronic service operated by EDEN PARK Hotel on the Internet and accessible network address www.hotel- pau.fr .

1 . These terms define the rights and obligations of the parties under the remote reservation of services offered by Eden Park Hotel on our website www.hotel- pau.fr .

2 . They govern all steps of booking and monitoring of the reservation between the contracting parties .

3 . The customer acknowledges having read and accepted these terms and conditions and conditions of sale of the reserved rate available on the website www.hotel- pau.fr .


1 . These general conditions of sale apply to all reservations made via the Internet.


1 . These general conditions of sale apply throughout of online services by EDEN PARK Hotel on www.hotel -pau.fr

2 . The hotel EDEN PARK reserves the right , without notice or compensation to temporarily or permanently close the website www.hotel- pau.fr or space online booking site.

3 . The EDEN PARK hotel is not liable for damages of any kind that may result from these changes and / or temporary unavailability or permanent closure of all or part of the site or services associated with it, such that space online booking .


1 . The customer chooses the services presented on the site.

2 . The client acknowledges the nature , destination and booking details of the services available on the website and have requested and received the necessary information and / or complementary to make a reservation with full knowledge of the facts.

3 . The customer can book on the website www.hotel- pau.fr , individually , a number of three ( 5) maximum per booking rooms. For reservations for business groups , meetings, seminars ... , thank you to contact the hotel directly .

4 . The customer is solely responsible for the choice of services and their suitability for their needs, so that the responsibility of the EDEN PARK Hotel can be sought in this regard.

5 . The reservation is deemed accepted by the customer at the end of the booking process .

Reservation Process

1 . Reservations made by the customer are through the voucher dematerialized available online on the web www.hotel- pau.fr or booking request via the mobile site.

2 . The reservation is made ​​upon receipt of the booking or reservation request by Eden Park Hotel , or at the online prepayment by credit card.

3 . The customer agrees , prior to any reservation, complete the information requested on the form or request booking .

4 . The customer confirms the veracity and accuracy of the information transmitted .

5 . The reservation procedure comprises the following steps including :

Step 1 : Research and choice of room and a tariff;
Step 2 : selection , where appropriate, one or more additional services ;
Step 3 : Check the details of the booking, the total price, applicable conditions of sale and any adjustment choice ( room rates, additional service ) , in the case of booking online only ;
Step 4 : Intelligence customer details ;
Step 5 : consultation and acceptance of terms and conditions and conditions of sale of the reserved rate ;
Step 6 : validation of the booking by the client.
Receipt of Reservation

1 . Booking the customer receives a receipt by email.

2 . In case of booking online, the acknowledgment of the booking by email summarizes the contract offer , the reserved services , prices, sales conditions related to the selected tariff accepted by the customer , the information relating to after sales service and commercial guarantees service and address of the seller's premises from which the customer can address any complaints.

customer Service

For any claim on your hotel reservation , Hotel Eden Park is available at the following telephone number :

- Tel : (33) (0) 5 59 40 64 64
- Fax : (33) (0) 5 59 40 64 64
- E- mail: contact@hotel-pau.fr

The mailing address is:

2 rue de l'Aubisque

Cancellation or modification by the customer

1 . It is recalled to the client, in accordance with Article L. 121-20-4 of the Consumer Code , it does not have the right of withdrawal provided for in Article L. 121-20 of the Consumer Code .

2 . Conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation.

3 . Reservations with prepayment will not be any change and / or cancellation . Amounts paid in advance that are not deposit will be refunded. In this case, it is mentioned in the terms of sale price.

4 . When the conditions of sale allow the reserved rate :
- The cancellation of the booking can be made directly on the website www.hotel- pau.fr via the " View or cancel your reservation ";
- Modification of the reservation can be made directly with the hotel , including telephone numbers are stated on the booking confirmation sent by email.

5 . In case of interruption of the stay, the full agreed price will be cashed. In the case of booking with a prepayment , no refunds will be given of this fact.

6 . Unless otherwise specified , the client must vacate the room by 12.00 am on the day of the end of the reservation. Otherwise, he will be charged an additional night.

Hotel stay

1 . Under the regulations in some countries , it may be requested from the customer , upon arrival at the hotel, complete a police record . To do this, it will ask the customer to provide an identity to play whether it is complete or not the police record .

2 . Hotel Eden Park does not accept our friends, the animals.

3 . The client agrees and undertakes to use the room in good father. Also any conduct contrary to morality and public order bring the hotel to ask the client to leave the facility without compensation and without any refund or if a claim has been made.

5 . EDEN PARK The hotel offers free WIFI access for customers to connect to internet . The Customer agrees that the computing resources made ​​available by the Hotel are in no way used for reproduction, representation, provision or communication to the public of works or objects protected by copyright or related rights , such as texts , images, photographs , musical works, audiovisual works , computer software and video games, without the permission of the copyright holders provided the books I and II of the Code of intellectual property when such authorization is required . The Client is obliged to comply with the security policy of the internet service provider of the Hotel , including the rules of use of means of securing implemented in order to prevent misuse of computer resources [ or other name used in the computer code of the business] , and to refrain from any act detrimental to the effectiveness of these means. If the Customer does not comply with the above obligations , he might be accused of an offense of forgery (Article L.335- 3 of the Code of Intellectual Property ) , punishable by a fine of 300,000 euros and three years imprisonment .


1 . The hotel EDEN PARK is required to guarantee compliance services , under the conditions laid down in Articles L. 212-1 et seq. of the Consumer Code .

2 . The customer has a contractual guarantee that the service could present .


1 . The photographs presented on the site are not contractual . While all effort is made to ensure that the photographs, graphics and texts presented to illustrate the hotel provide as accurate as possible overview of hosting services offered , variations may occur , especially due to the change of furniture or any renovations. The customer is not entitled to any claim of this fact.

2 . The hotel EDEN PARK can not be held responsible for non-performance or improper performance of the reservation in the event of force majeure, third is for , by the client or because of its partners, such as unavailability of the Internet, inability to access the website , external intrusion , computer virus or if prepayment is not authorized by the cardholder's bank .

3 . The hotel EDEN PARK not be liable for all damages because of these , including loss of business, is third , by the client or because of its partners.

4 . Of hypertext links to other sites that the site of the Hotel Eden Park , which assumes no responsibility for the content of these sites and services.

5 . Any bookings or payments that would be illegal , ineffective , incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the expense of the client, without prejudice to any civil or criminal action against the latter .


1 . Claims on non-performance or improper performance of hotel services must , under penalty of foreclosure, be brought to the attention of the Hotel EDEN PARK in writing within 24 hours of arrival at the hotel directly at hotel whose details are shown above.


1 . Prices relating to the booking of services are shown before and during the booking process .

2 . Prices shown are per room for the number of person (s) and (s) date (s) selected ( s) .

3 . Prices are confirmed customer VAT amount in the trade currency of the hotel (which in some cases may be different than the local currency of the hotel), and are only valid for the period indicated on the site.

4 . If the flow rate at the hotel is made in a currency other than the confirmed reservation , exchange fees are charged to the client.

5 . All reservations , regardless of their origin, are payable in the local currency of the hotel , unless special provisions indicated on site.

6 . Unless otherwise stated, the additional services (breakfast, half board , full board ... ) are not included in the price.

7 . The prices include the VAT applicable on the date of the order and any change in the applicable VAT rate will be reflected on the prices shown on the invoice date .

8 . Any modification or creation of new legal or regulatory fees imposed by the competent authorities will be automatically reflected in the prices shown at the time of billing.

9 . Conversion into foreign currency is given as an indication and not contractual. Only the currency confirmed during your reservation is guaranteed ( if the currency is different from that practiced at the hotel , any charge fees will be borne by the customer).

10 . If a tariff implies that payment is made at the hotel at the time of arrival or departure of your stay , and the currency of the customer is not the same as the hotel, the price charged by the hotel is likely to be different from that which was communicated during the booking process , taking into account possible changes in exchange rates between the date of booking and the dates of your stay at the hotel.

11 . The hotel EDEN PARK, upon confirmation of the booking the client will show the total amount of the order .

12 . Rates may be increased by different taxes. The Customer agrees to pay the various taxes, without question at the Eden Park Hotel.


1 . The client communicates with the bank details as a guarantee of the reservation unless special conditions or rates , bank credit card or private (Visa, Mastercard, American Express, ... ) indicating directly in the box provided for this purpose ( secure entry by SSL encryption ), the card number without spaces between the numbers and expiry date and CVV under a prepayment .

2 . The rate of payment is made at the hotel during the stay , except in the case of special conditions or rates where the rate of payment is due upon booking ( online prepayment on certain tariffs). This prepayment is qualified deposit . In the case of a non- tariff prepaid online hotel may ask the client, upon arrival , a deposit or an authorization to debit the credit card to guarantee payment of the sums for the services consumed on site.

3 . In case of no show ( reservation is not canceled - customer not present ) a guaranteed reservation by credit card, the hotel will charge the client, as liquidated damages , the amount of the first night on the credit card that was given as security for booking.

4 . At the time of prepayment , the amount is debited when booking includes: accommodation prices , taxes related to accommodation , the price of food if breakfast is chosen, the taxes related to the restoration and all other additional services selected by the customer.

5 . In the case of a tariff submitted to the online prepayment , the amount paid in advance, such as the deposit is debited at the time of booking.

Evidence Convention

1 . The attachment of bank information required , as well as acceptance of these terms and good or reservation request constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

2 . The records stored in the computer systems of the Hotel Eden Park will be kept in reasonable conditions of security and considered proof of communications, orders and payments between the parties.

3 . The customer is informed that his IP address is recorded at the time of booking.


1 . In case of non- availability of the chosen hotel , or in cases of force majeure, it reserves the right to totally or partially accommodate the customer in a hotel equivalent category for benefits of the same nature, all costs involved by remaining the responsibility of the selected hotel , which can be searched in payment of any additional compensation transfer .

Force majeure

1 . The hotel EDEN PARK can not be held liable to the customer for any breach of its obligations resulting from an event of force majeure. Are considered as cases of force majeure or fortuitous those usually recognized by the jurisprudence of French courts .

applicable Law

1 . These Terms and Conditions are governed by French law.

2 . This is for the substantive rules as to the rules of form .


1 . These Terms and Conditions , the terms of sale of the reserved price by the customer , and the good or the booking request represent all obligations of the parties.

2 . No general or specific condition provided by the customer will be incorporated to these terms .

3 . The documents forming the contractual obligations between the parties are, in order of decreasing priority , the good or the reservation request (including particulars of the reserved rate) and these terms and conditions .

4 . In case of contradiction between the reservation and the terms and conditions , the provisions of the voucher will be applicable only to the obligation in question .

Evolution / Change Terms & Conditions Internet

1 . These Terms and Conditions Internet can be modified at any time and / or supplemented by the EDEN PARK Hotel. In this case , the new version of the Terms and Conditions via the Internet will be online by the EDEN PARK Hotel. Once it is online on the internet, the new version of the General Conditions will apply automatically by internet for all guests .

Thank you also check the conditions associated with each additional sale price , room type or type of service , as shown on the price list .