This site is the institutional website SARL MAVEO
Capital of 8 000
RCS Pau Siret 500 877 824 0001 0
SARL MAVEO - Hotel Eden Park - 2 Rue de l' Aubisque - 64320 BIZANOS
Intra TVA FR82 500877824
Responsible institution : Véronique Attard
The information contained in this site is subject to French law and
is provided "as is" without warranty of any kind, either express or
implied . This information may contain technical inaccuracies or
typographical errors. They are not contractual and subject to change
All content , pages, scripts , icons and sounds on this site are the
exclusive property of SARL MAVEO . Any production, reproduction or
representation of this website in whole or in part (text , sounds or
images ) on any medium whatsoever is prohibited.
MAVEO is not responsible for the content of any other website which
you may access through the site www.hotel- pau.fr
It is expressly understood by the user of this website in no case
SARL MAVEO can not be held responsible for any damage , direct or
indirect , material or immaterial or special, arising from the
consultation and / or use of this web or other sites linked to it ,
such as sound use of textual or visual information that may be
collected, including any financial or commercial loss, loss of
programs or data in its system website information or otherwise.
Pursuant to Article 34 of the law n ° 78-17 of 6 January 1978
relating to computers , files and liberties, you have the right to
access, rectify and delete data concerning you. You can exercise
this right by writing to :
Eden Park - 2 Rue de l' Aubisque - 64320 BIZANOS
The customer declares that he obtained the Hotel EDEN PARK all the
necessary information on the website www.hotel- pau.fr .
1 . When booking via Web www.hotel- pau.fr or mobile services
website requires consultation and full and unconditional acceptance
of these terms and conditions of sale of the reserved rate .
2 . The agreement of the client regarding these terms and conditions
of sale of the reserved rate occurs during booking and no
reservation is not possible without this agreement.
3 . The customer has the ability to save and print these terms and
conditions using the standard features of the browser or computer.
4 . The site includes the following information :
legal notice for precise identification of the Hotel EDEN PARK
indicating its name , the address where it is established, his email
address , phone number , its registered office, its individual
identification number of subjection to the tax on value added ,
references relating to enrollment in the register of travel agents
and other operators stay.
the essential features of the proposed accommodation ;
additional services offered ;
the terms of payment;
general conditions of sale and terms of sale of the reserved rate ;
the validity of the offer and the price thereof ;
the minimum duration of the proposed contract , if any .
5 . The client prior to ordering services said that the booking of
these services are performed for his personal needs .
6 . As a consumer , the customer has specific rights , which would
be compromised in the event that the reserved services are not for
personal use .
7 . All information available on the website www.hotel- pau.fr is
presented in French language as well as in several other languages.
8 . The client states have full legal capacity to engage under these
terms and conditions.
In the remainder of this Agreement, the following terms have the
following meanings :
" Acknowledgment "
e-mail sent by www.hotel- pau.fr customer summarizing the
reservation made by the customer and confirming its receipt by
www.hotel- pau.fr .
" Booking confirmation "
paperless document summarizes the characteristics of the services
booked by the client via the Internet, and which he eventually
enters his credit card number as part of a prepayment or guarantee .
The acceptance of the booking confirmation to contractually bind the
individual acting for personal or professional needs but unrelated
to the hotel business .
" E-mail" :
any message in the form of text, voice , sound or image sent by a
public communication network, stored on a server in the network or
in the recipient 's terminal equipment until it retrieves .
" Booking request "
request booking hotel made by the customer by mobile or internet
providers of services accessible from the website www.hotel- pau.fr
, including , tour operators, car rental companies , suppliers
tickets or train tickets .
" Online Booking "
booking hotel rooms through the voucher dematerialized on the
website of the Hotel EDEN PARK accessible at www.hotel- pau.fr .
booking hotel whose essential characteristics are presented on the
website www.hotel- pau.fr rooms.
" Mobile Services " :
all services and protocols for connecting mobile devices to the
Internet and to include consultation and booking of hotel services
provided by the hotel .
electronic service operated by EDEN PARK Hotel on the Internet and
accessible network address www.hotel- pau.fr .
1 . These terms define the rights and obligations of the parties
under the remote reservation of services offered by Eden Park Hotel
on our website www.hotel- pau.fr .
2 . They govern all steps of booking and monitoring of the
reservation between the contracting parties .
3 . The customer acknowledges having read and accepted these terms
and conditions and conditions of sale of the reserved rate available
on the website www.hotel- pau.fr .
1 . These general conditions of sale apply to all reservations made
via the Internet.
1 . These general conditions of sale apply throughout of online
services by EDEN PARK Hotel on www.hotel -pau.fr
2 . The hotel EDEN PARK reserves the right , without notice or
compensation to temporarily or permanently close the website
www.hotel- pau.fr or space online booking site.
3 . The EDEN PARK hotel is not liable for damages of any kind that
may result from these changes and / or temporary unavailability or
permanent closure of all or part of the site or services associated
with it, such that space online booking .
1 . The customer chooses the services presented on the site.
2 . The client acknowledges the nature , destination and booking
details of the services available on the website and have requested
and received the necessary information and / or complementary to
make a reservation with full knowledge of the facts.
3 . The customer can book on the website www.hotel- pau.fr ,
individually , a number of three ( 5) maximum per booking rooms. For
reservations for business groups , meetings, seminars ... , thank
you to contact the hotel directly .
4 . The customer is solely responsible for the choice of services
and their suitability for their needs, so that the responsibility of
the EDEN PARK Hotel can be sought in this regard.
5 . The reservation is deemed accepted by the customer at the end of
the booking process .
1 . Reservations made by the customer are through the voucher
dematerialized available online on the web www.hotel- pau.fr or
booking request via the mobile site.
2 . The reservation is made upon receipt of the booking or
reservation request by Eden Park Hotel , or at the online prepayment
by credit card.
3 . The customer agrees , prior to any reservation, complete the
information requested on the form or request booking .
4 . The customer confirms the veracity and accuracy of the
information transmitted .
5 . The reservation procedure comprises the following steps
Step 1 : Research and choice of room and a tariff;
Step 2 : selection , where appropriate, one or more additional
Step 3 : Check the details of the booking, the total price,
applicable conditions of sale and any adjustment choice ( room
rates, additional service ) , in the case of booking online only ;
Step 4 : Intelligence customer details ;
Step 5 : consultation and acceptance of terms and conditions and
conditions of sale of the reserved rate ;
Step 6 : validation of the booking by the client.
Receipt of Reservation
1 . Booking the customer receives a receipt by email.
2 . In case of booking online, the acknowledgment of the booking by
email summarizes the contract offer , the reserved services ,
prices, sales conditions related to the selected tariff accepted by
the customer , the information relating to after sales service and
commercial guarantees service and address of the seller's premises
from which the customer can address any complaints.
For any claim on your hotel reservation , Hotel Eden Park is
available at the following telephone number :
- Tel : (33) (0) 5 59 40 64 64
- Fax : (33) (0) 5 59 40 64 64
- E- mail: firstname.lastname@example.org
The mailing address is:
HOTEL EDEN PARK
2 rue de l'Aubisque
BIZANOS 64320 - FRANCE
Cancellation or modification by the customer
1 . It is recalled to the client, in accordance with Article L.
121-20-4 of the Consumer Code , it does not have the right of
withdrawal provided for in Article L. 121-20 of the Consumer Code .
2 . Conditions of sale of the reserved rate specify the terms of
cancellation and / or modification of the reservation.
3 . Reservations with prepayment will not be any change and / or
cancellation . Amounts paid in advance that are not deposit will be
refunded. In this case, it is mentioned in the terms of sale price.
4 . When the conditions of sale allow the reserved rate :
- The cancellation of the booking can be made directly on the
website www.hotel- pau.fr via the " View or cancel your reservation
- Modification of the reservation can be made directly with the
hotel , including telephone numbers are stated on the booking
confirmation sent by email.
5 . In case of interruption of the stay, the full agreed price will
be cashed. In the case of booking with a prepayment , no refunds
will be given of this fact.
6 . Unless otherwise specified , the client must vacate the room by
12.00 am on the day of the end of the reservation. Otherwise, he
will be charged an additional night.
1 . Under the regulations in some countries , it may be requested
from the customer , upon arrival at the hotel, complete a police
record . To do this, it will ask the customer to provide an identity
to play whether it is complete or not the police record .
2 . Hotel Eden Park does not accept our friends, the animals.
3 . The client agrees and undertakes to use the room in good father.
Also any conduct contrary to morality and public order bring the
hotel to ask the client to leave the facility without compensation
and without any refund or if a claim has been made.
5 . EDEN PARK The hotel offers free WIFI access for customers to
connect to internet . The Customer agrees that the computing
resources made available by the Hotel are in no way used for
reproduction, representation, provision or communication to the
public of works or objects protected by copyright or related rights
, such as texts , images, photographs , musical works, audiovisual
works , computer software and video games, without the permission of
the copyright holders provided the books I and II of the Code of
intellectual property when such authorization is required . The
Client is obliged to comply with the security policy of the internet
service provider of the Hotel , including the rules of use of means
of securing implemented in order to prevent misuse of computer
resources [ or other name used in the computer code of the business]
, and to refrain from any act detrimental to the effectiveness of
these means. If the Customer does not comply with the above
obligations , he might be accused of an offense of forgery (Article
L.335- 3 of the Code of Intellectual Property ) , punishable by a
fine of 300,000 euros and three years imprisonment .
1 . The hotel EDEN PARK is required to guarantee compliance services
, under the conditions laid down in Articles L. 212-1 et seq. of the
Consumer Code .
2 . The customer has a contractual guarantee that the service could
1 . The photographs presented on the site are not contractual .
While all effort is made to ensure that the photographs, graphics
and texts presented to illustrate the hotel provide as accurate as
possible overview of hosting services offered , variations may occur
, especially due to the change of furniture or any renovations. The
customer is not entitled to any claim of this fact.
2 . The hotel EDEN PARK can not be held responsible for
non-performance or improper performance of the reservation in the
event of force majeure, third is for , by the client or because of
its partners, such as unavailability of the Internet, inability to
access the website , external intrusion , computer virus or if
prepayment is not authorized by the cardholder's bank .
3 . The hotel EDEN PARK not be liable for all damages because of
these , including loss of business, is third , by the client or
because of its partners.
4 . Of hypertext links to other sites that the site of the Hotel
Eden Park , which assumes no responsibility for the content of these
sites and services.
5 . Any bookings or payments that would be illegal , ineffective ,
incomplete or fraudulent for a reason attributable to the customer
will result in the cancellation of the order at the expense of the
client, without prejudice to any civil or criminal action against
the latter .
1 . Claims on non-performance or improper performance of hotel
services must , under penalty of foreclosure, be brought to the
attention of the Hotel EDEN PARK in writing within 24 hours of
arrival at the hotel directly at hotel whose details are shown
1 . Prices relating to the booking of services are shown before and
during the booking process .
2 . Prices shown are per room for the number of person (s) and (s)
date (s) selected ( s) .
3 . Prices are confirmed customer VAT amount in the trade currency
of the hotel (which in some cases may be different than the local
currency of the hotel), and are only valid for the period indicated
on the site.
4 . If the flow rate at the hotel is made in a currency other than
the confirmed reservation , exchange fees are charged to the client.
5 . All reservations , regardless of their origin, are payable in
the local currency of the hotel , unless special provisions
indicated on site.
6 . Unless otherwise stated, the additional services (breakfast,
half board , full board ... ) are not included in the price.
7 . The prices include the VAT applicable on the date of the order
and any change in the applicable VAT rate will be reflected on the
prices shown on the invoice date .
8 . Any modification or creation of new legal or regulatory fees
imposed by the competent authorities will be automatically reflected
in the prices shown at the time of billing.
9 . Conversion into foreign currency is given as an indication and
not contractual. Only the currency confirmed during your reservation
is guaranteed ( if the currency is different from that practiced at
the hotel , any charge fees will be borne by the customer).
10 . If a tariff implies that payment is made at the hotel at the
time of arrival or departure of your stay , and the currency of the
customer is not the same as the hotel, the price charged by the
hotel is likely to be different from that which was communicated
during the booking process , taking into account possible changes in
exchange rates between the date of booking and the dates of your
stay at the hotel.
11 . The hotel EDEN PARK, upon confirmation of the booking the
client will show the total amount of the order .
12 . Rates may be increased by different taxes. The Customer agrees
to pay the various taxes, without question at the Eden Park Hotel.
1 . The client communicates with the bank details as a guarantee of
the reservation unless special conditions or rates , bank credit
card or private (Visa, Mastercard, American Express, ... )
indicating directly in the box provided for this purpose ( secure
entry by SSL encryption ), the card number without spaces between
the numbers and expiry date and CVV under a prepayment .
2 . The rate of payment is made at the hotel during the stay ,
except in the case of special conditions or rates where the rate of
payment is due upon booking ( online prepayment on certain tariffs).
This prepayment is qualified deposit . In the case of a non- tariff
prepaid online hotel may ask the client, upon arrival , a deposit or
an authorization to debit the credit card to guarantee payment of
the sums for the services consumed on site.
3 . In case of no show ( reservation is not canceled - customer not
present ) a guaranteed reservation by credit card, the hotel will
charge the client, as liquidated damages , the amount of the first
night on the credit card that was given as security for booking.
4 . At the time of prepayment , the amount is debited when booking
includes: accommodation prices , taxes related to accommodation ,
the price of food if breakfast is chosen, the taxes related to the
restoration and all other additional services selected by the
5 . In the case of a tariff submitted to the online prepayment , the
amount paid in advance, such as the deposit is debited at the time
1 . The attachment of bank information required , as well as
acceptance of these terms and good or reservation request
constitutes an electronic signature which has, between the parties,
the same value as a handwritten signature.
2 . The records stored in the computer systems of the Hotel Eden
Park will be kept in reasonable conditions of security and
considered proof of communications, orders and payments between the
3 . The customer is informed that his IP address is recorded at the
time of booking.
1 . In case of non- availability of the chosen hotel , or in cases
of force majeure, it reserves the right to totally or partially
accommodate the customer in a hotel equivalent category for benefits
of the same nature, all costs involved by remaining the
responsibility of the selected hotel , which can be searched in
payment of any additional compensation transfer .
1 . The hotel EDEN PARK can not be held liable to the customer for
any breach of its obligations resulting from an event of force
majeure. Are considered as cases of force majeure or fortuitous
those usually recognized by the jurisprudence of French courts .
1 . These Terms and Conditions are governed by French law.
2 . This is for the substantive rules as to the rules of form .
1 . These Terms and Conditions , the terms of sale of the reserved
price by the customer , and the good or the booking request
represent all obligations of the parties.
2 . No general or specific condition provided by the customer will
be incorporated to these terms .
3 . The documents forming the contractual obligations between the
parties are, in order of decreasing priority , the good or the
reservation request (including particulars of the reserved rate) and
these terms and conditions .
4 . In case of contradiction between the reservation and the terms
and conditions , the provisions of the voucher will be applicable
only to the obligation in question .
Evolution / Change Terms & Conditions Internet
1 . These Terms and Conditions Internet can be modified at any time
and / or supplemented by the EDEN PARK Hotel. In this case , the new
version of the Terms and Conditions via the Internet will be online
by the EDEN PARK Hotel. Once it is online on the internet, the new
version of the General Conditions will apply automatically by
internet for all guests .
Thank you also check the conditions associated with each additional
sale price , room type or type of service , as shown on the price